Frequently Asked Questions
Everything you need to know about shopping at Easy Music Center.
How long does shipping take for musical instruments?
Standard shipping typically takes 3-5 business days. For oversized items like digital pianos or drum kits, delivery may take up to 7-10 business days depending on your location.
Do you offer a warranty on electronic gear?
Yes, all new electronics come with a standard 1-year manufacturer warranty. We also offer extended protection plans for accidental damage and technical support.
What is your return policy for audio equipment?
We offer a 30-day return policy for most items. Products must be in original packaging with all accessories. Please note that software and in-ear monitors cannot be returned once opened for hygiene and licensing reasons.
Are instruments inspected before they are shipped?
Absolutely. Every guitar and electronic instrument undergoes a multi-point inspection by our technical team to ensure it is set up correctly and free of defects before leaving our warehouse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for high-value purchases.
Can I track my order once it has been placed?
Yes, once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.